Sue, Wantirna

When Mum ended up in hospital we were told she could not go home to live on her own anymore. The race was then on to find the appropriate place for her to live out her years and also to extricate her from a contract with her retirement facility, which she had been able to call home for only two years after moving from interstate. It was a hugely emotional time for our family: not only was she ill in hospital, but now she was being told she could never go home again. We felt so guilty having to make all the decisions about her life, as well as having to sort out and deal with all her worldly possessions. It was heart-wrenching. We had no idea what to do, when to do it, or how to do it. Then we were given your phone number, Margaret. You made me feel at ease immediately. It was obvious you were across all the intricacies of contracts, aged-care assessments and placements, retirement facility contracts and Centrelink requirements. It was such a blessing to have found you, and my family is forever grateful for your knowledgeable guidance and all the representations you made on our behalf as we dealt with all the emotions and the practical matters that needed attending to. I have no hesitation in recommending you to anyone who might need help and guidance in this area. I cannot express highly enough our appreciation of what you did for us and do not hesitate to sing your praises at every opportunity.