Testimonials

Margaret is without a doubt the leading expert on aged care advice – there was literally no question she couldn’t answer (and we had a lot of them). If you have a loved one who needs in home care or you are looking to get them into residential aged care Margaret is the resource you must have. We needed to get Dad into aged care due to some significant health issues and had absolutely no idea where to start. Margaret had been recommended to us by a friend who had used her services and it was the best phone call I could have made. Margaret hand held us through the whole process. She helped us with all the steps ranging from carer and in home suggestions right through to navigating the whole aged care process. In the end we went with residential aged care and Margaret shortlisted the residences for us based on our requirements for Dad, she managed the negotiations for us with the residences, she dealt with all the government requirements and she managed the contract for us. She also managed the exit contract for Dad who had been in an independent living establishment and continued to assist with that long after we’d paid our final bill. We couldn’t have done it without her support and kindness and I have no hesitation in recommending her to anyone needing advice on the aged care system – definitely a value for money offering. Thank you Margaret.

When Mum ended up in hospital we were told she could not go home to live on her own anymore. The race was then on to find the appropriate place for her to live out her years and also to extricate her from a contract with her retirement facility, which she had been able to call home for only two years after moving from interstate. It was a hugely emotional time for our family: not only was she ill in hospital, but now she was being told she could never go home again. We felt so guilty having to make all the decisions about her life, as well as having to sort out and deal with all her worldly possessions. It was heart-wrenching. We had no idea what to do, when to do it, or how to do it. Then we were given your phone number, Margaret. You made me feel at ease immediately. It was obvious you were across all the intricacies of contracts, aged-care assessments and placements, retirement facility contracts and Centrelink requirements. It was such a blessing to have found you, and my family is forever grateful for your knowledgeable guidance and all the representations you made on our behalf as we dealt with all the emotions and the practical matters that needed attending to. I have no hesitation in recommending you to anyone who might need help and guidance in this area. I cannot express highly enough our appreciation of what you did for us and do not hesitate to sing your praises at every opportunity.

“Navigating through the minefield of age care was looking horrendous until we discovered Margaret at Signpost. She had all the answers, her advice and support was invaluable in our emotional journey with our father. We found Dad the very best facility for his needs thanks to Margaret’s knowledgeable, dedication, understanding and patience. Margaret at Signpost was our family’s knight in shining armour, we can’t thank her enough for her professional support.”

“I have already recommended your company and services to a number of people and will continue to do so. You provide a valuable service to people facing a difficult decision during an emotionally charged time. I thank you again for your assistance.”

I worked with Margaret Harrison for many years at a major bank, where she held a very senior role in the legal department. After the hard decision to place our parents in care, we met with Margaret for only an hour less than a month ago, when she set us on the path to means testing documents, powers of attorney, medical requirements, a superb explanation of the required financial contributions to an aged care facility, and options for placement in a twin room. We have already secured spots for our parents at a brand new up market Home in a good location. Don’t waste your time talking to friends who have ‘done it all before’ – every case is different and complex, and the whole process would have been a drawn out and nightmarish affair without her help

When we first embarked on the task of moving Val we were a bit overwhelmed, totally aware we were out of our depth. What we needed was someone who could not only tell us what we needed to do, but actually do it on our behalf. Your knowledge and empathy was amazing and truly appreciated. After our first meeting Dave closed the front door and said “for the first time in weeks I feel very calm about everything”. You saved us a lot of stress and worry, and for that I thank you.

Margaret went out of her way to support me through the ordeal and went well beyond what could be expected to help me. The end result is our parents our now living in a 5 star Aged Care facility and are very happy.

A unique and much needed service. Margaret has given us invaluable advice a couple of times when we needed urgent assistance. Thank you.